Mon – Sat, 9:30 AM – 7:00 PM IST contact@ivalputhiyaval.in

Outsource the Work. Focus on Your Growth.

From customer support and lead generation to back-office operations, we handle the processes that keep your business moving.

+91 63690 16268
01

Customer Support

Help customers through Phone, WhatsApp, Email, and Chat while maintaining high service quality.

  • 24×7 multilingual voice desk
  • Average speed of answer under 20 seconds
  • Escalation matrix mapped to your SLAs
  • Call recording with QA scoring
02

Lead Generation & Sales Support

Convert more enquiries into qualified leads through structured follow-up and appointment booking.

  • Lead qualification and appointment setting
  • Structured follow-up cadences
  • Human-verified contact data
  • Weekly pipeline handover
03

Back Office Operations

Accurate and efficient data processing, documentation, and business support.

  • Data entry, cleansing and migration
  • Invoice and claims processing
  • Order management and reconciliation
  • 99.7% accuracy guarantee
04

CRM & Customer Relationship Management

Maintain accurate customer records and ensure every interaction is tracked.

  • CRM data hygiene and updates
  • Interaction logging across channels
  • Pipeline and account tracking
  • Integrates with your existing CRM
05

WhatsApp & Email Support

Provide quick responses across digital channels while maintaining brand consistency.

  • Concurrent chat handling, up to 4 sessions
  • Email response within 2 business hours
  • Tone and template governance
  • Seamless CRM handoff
06

Social Media Management

Keep your brand active across social platforms with planned content, daily engagement, and quick replies.

  • Content calendar planning and scheduling
  • Page handling across Instagram, Facebook and LinkedIn
  • Comment, DM and review response management
  • Monthly reach and engagement reporting
07

HR & Recruitment Support

Recruitment coordination, employee documentation, onboarding, and HR process support.

  • End-to-end recruitment process outsourcing
  • Payroll processing and compliance
  • Employee onboarding and records
  • Attrition and engagement reporting
Engagement

How We Work

01

Discovery Call

We understand your business, customer journey, existing process, and expected outcomes.

02

Solution Design

We recommend the right team structure, technology, KPIs, and service model.

03

Recruit • Train • Deploy

Our team is trained on your products, systems, scripts, and brand guidelines before going live.

04

Operate • Measure • Improve

Daily reporting, quality audits, KPI reviews, and continuous process improvements.

Get a Custom Outsourcing Proposal

Tell us about your business. We'll recommend:

  • Dedicated Team Size
  • Service Level Agreement
  • Monthly Cost
  • Reporting Structure
  • Expected Call Capacity
  • Implementation Timeline
  • Response within one business day
  • Your information is secure
  • No spam. No obligation.

Ready to Grow Your Business?

Let us help you deliver exceptional customer experiences while reducing operational workload.

Book a Discovery Call